What can be treated via video consult?

What can be treated via video consult?4 Jul 2023

Virtual consults are timely and convenient. They are of huge benefit to people wanting to be seen quickly without having to travel or wait in a crowded waiting room. And they’re equally beneficial to healthcare providers wanting to ensure their patients receive timely personalised care while reserving their resources for the the most urgent and severe cases who require in-person treatment.

But not every condition is suitable to be seen virtually. Telehealth (the term used by medical professionals to describe care provided from a distance) is a convenient alternative to in-person appointments for routine, follow-up, and on-demand care.

With our team of emergency medicine professionals, the later (on-demand urgent care) is where we specialise. Using Emergency Consult you are able to quickly access vastly experienced ED doctors to see and treat your acute illness or injury.

On-demand telehealth is most suited to medical conditions that require urgent attention but are not life or limb threatening (if you require an ambulance dial 111 immediately).

Some of the ailments we commonly see and treat via video consults include:

- Sinus infections
- UTIs
- Allergies
- Rashes and skin conditions
- Sore throats
- Respiratory infections
- Insect bites and stings
- Vomiting and diarrhoea
- Asthma
- Earache
- Toothache
- Back pain or strain
- Cold sores
- Impetigo (school sores)
- Headache
- Heartburn
- Cold and flu
- Conjunctivitis (pink eye)
- Yeast infections
- Minor cuts and burns

If you become sick or injured after-hours, or even if you’re struggling to get an appointment with your GP during the day, you can reach one of our trusted doctors online 24-hours.

Medications such as antibiotics are within the scope of telehealth; and your prescription can be sent directly to your nearest or preferred pharmacy to collect.

On-demand video consults are safe and secure. Your consults are never recorded and your information is kept completely private just as you would expect from visiting a physical urgent care clinic. If you choose, your patient notes will be emailed to your regular GP.

You can access Emergency Consult on any devise with a camera (your smartphone, tablet or computer). For an optimal consult try and get yourself in a well-lit, quiet space, with stable internet connection.