About Us


New Zealand’s population is growing rapidly and getting older. Latest census (Stats NZ 30/06/2019) shows a national average of 1.6% population increase. New Zealand will reach 5 million people by 2020. Life expectancy has increased for males (80 years) and for females (83 years). By 2037, New Zealand would have 1.25 million people age 65 plus.

With these statistics, there will be a huge strain on the NZ public health system, especially the Emergency Departments (ED) and After-Hours Clinics. Emergency Departments around the country are seeing an increase in presentations between 5-10% a year with slow increase in funding for more medical staff to see the increasing numbers of patients presenting.

Delivering emergency medical care can be complicated. When illnesses, accident or injury strike, it can be difficult to decide when, where, or from whom to seek emergency care. This decision is made more difficult given the unexpected and oftentimes distressing nature of the condition.

From this, EmergencyConsult Tele-health was conceived by experienced ‘on the floor’, frontline and respected Emergency Medicine Specialists as a way for patients to access both advice and treatment regarding delivery of emergency care in a way that is convenient, timely, and most importantly from Emergency Medicine Specialists.

Frequently Asked Questions

  • Who are we?

    We are a NZ based Tele-Health service that provide emergency medical advice, care, and treatment to patients suffering acute illness or injury in a way that is personalized, timely, and tailored to each individual

  • What is an Emergency Medicine and what is an Emergency Medicine Specialist?

    Emergency Medicine is a medical specialty. We are trained in early diagnosis, treatment and stabilization of acute limb and life threatening illnesses or injury. We belong to the Australasian College for Emergency Medicine. After gaining a basic medical degree, every Emergency Medicine Specialist goes through more than 5 years of post grad training dealing with all types of Emergencies with an entry and exit exams. The exams are tough and not everyone passes.

  • What Service do you provide?

    We provide a telemedicine service. We are experienced in Emergency Medicine that we can diagnose, provide medical recommendations, treatment options, scripts, medical certificates and acute referrals for urgent any non life or limb threatening illness or injury. Think of it as almost like an old fashion house call except it’s by telemedicine and what’s even better, is that you skip the queue and get seen by an Emergency Medicine Specialist.

    We do not provide scripts for narcotics, repeat GP scripts. We may provide mental health consultations in future.

  • Where are we located?

    We are based in Hamilton, New Zealand. Although our national base is in Hamilton, the beauty about telemedicine is that we can reach as far north and as far south as the internet allows.

  • Do you provide a GP service?

    No, we are not a GP service and we are not a primary care provider. GPs are a medical specialty in itself and although there are overlap in some skills, we are primarily there as a fallback for afterhours, weekends, nights or when a patient cannot get into see a GP urgently.

  • Do you replace ambulance service for an emergency?

    Definitely NO! If you think you have a life or limb-threatening illness or injury, then call 111.

  • Do I need to download any software?

    Again NO! We want to make it as simple as possible to access us in case you have to. As long as you have a web browser, then access is as easy as 1-2-3. It’s that simple!

  • Are my details secure?

    Absolutely. Medical data is stored in compliance with Ministry of Health guidelines. We use a new Zealand based secure data exchange called Healthlink and a proven New Zealand electronic medical record service called Indici.

  • Who do I contact if I want to make a complaint or raise concerns about care I’ve received?

    We take all complaints and concerns seriously and we have a process for managing. We welcome feedback as this can only improve our service. You can contact us by emailing [email protected] and our support staff will get back to you within 24 hours.