Frequently Asked Questions


Please see below for some of the more commonly asked questions, if you need more information please call or email us.

Emergency Medicine

  • What is Emergency Medicine?

    Emergency Medicine is a medical specialty concerned with the care of illnesses or injuries requiring immediate attention. Emergency Medicine Specialists are doctors who are highly trained in early diagnosis, treatment and stabilisation of acute medical illness and life or limb threatening injury. Emergency doctors care for a full spectrum of patients undifferentiated by age or any other characteristic. Doctors of this speciality belong to the Australasian College for Emergency Medicine.

  • Who started EmergencyConsult and why?

    We are a team of Emergency Department Specialists who share your frustrations regarding wait times and access to emergency and acute medical care. We formed EmergencyConsult because we want to put our patients first and bring the service out of the bricks and mortar hospital, to you, where and when you need it. Please see Our Story, Mission and Values, and Meet The Team for more.

  • Who will answer my call?

    You will talk directly with a highly qualified emergency doctor. What makes unique is that it gives you instant access to top doctors – you bypass the triage process and wait queue. The Emergency Department doctors you’ll speak to are the same specialists you would have previously encountered as you journey through the hospital system. They are the bosses of the ED.

  • Will I get to talk to an experienced doctor?

    Yes, you get instant access to the best! What makes unique is that it gives you instant access to the bosses of the Emergency Department (ED). They are veterans of the New Zealand healthcare system.

  • How is an Emergency Medicine Specialist different to a regular doctor?

    After gaining their basic 6 year medical degree, Emergency Medicine Specialists are required to go through a minimum of seven more years of post-graduate training during which time they’ll deal with all types of emergencies. They sit a tough entry exam and an exit specialist exam. Not all these doctors pass as you are allowed only three attempts to pass. Once qualified with their exit exam, Emergency Medicine Specialists belong to the Australasian College for Emergency Medicine.

  • Can I trust the advice I receive?

    With EmergencyConsult you don’t have to worry about making the right decision in the heat of the moment; instead you have trusted advice, from respected doctors. We’ve all worked extensively in hospital Emergency Departments. Our ED nurse and doctors are the same professionals you would have previously encountered only after a lengthy wait and escalation through the hospital system. You can trust that you are receiving the best advice as we are New Zealand trained emergency specialists and veterans of our healthcare system.

  • Do you provide mental health services?

    Emergency Medicine covers the breadth of healthcare but please be aware that should you present with a mental health concern you will be referred to the relevant service provider. We are unable to provide narcotic scripts, repeat GP scripts, and mental health consultations at this time.



  • What service do you provide?

    EmergencyConsult provides instant access to Emergency Medicine Specialists via video conferencing. This is sometimes referred to as a tele-medicine or tele-health service. It allows you to access emergency care immediately from your camera-enabled phone or device without having to travel to a hospital or urgent-care clinic. Think of it as almost like an old fashion house call except it utilises commonplace modern technology (your phone) and you skip the queue and get seen by an Emergency Medicine Specialist immediately.

  • Can I get a prescription or referral?

    Our highly experienced emergency doctors will provide diagnosis, medical recommendations, and treatment options as you would expect. Furthermore, they can provide scripts, medical certificates, investigations (labs and x-rays) and referrals.

  • Do you provide a GP service?

    No, we are not a GP service and we are not a primary care provider. General Practitioners (GP) are a medical specialty in itself and, although there are overlap in some skills, emergency medicine specialists are your first port of call for unscheduled accident and illness often occurring afterhours, weekends, nights or when you cannot get in to see your GP urgently.

  • Do you replace ambulance service for an emergency?

    No! If you think you have a life or limb-threatening illness or injury, then call 111.

  • Who do I contact if I want to make a complaint or raise concerns about care I’ve received?

    Please channel your communications through [email protected] in the first instance. Our support staff will get back to you within 24 hours. We take all concerns seriously and have a process for managing complaints. We welcome all feedback as we are genuinely invested in continuous improvement.

  • How do I find out more about EmergencyConsult?

    You can contact us via email at [email protected] or phone us on 0800 637 480.

  • Do I stay enrolled with my GP or PHO?

    Yes! You can use EmergencyConsult at any time without it impacting upon your registration with your primary health organisation (PHO) or general practitioner (GP). Visiting EmergencyConsult is just like visiting a hospital emergency department or urgent-care clinic in terms of services provided (except with no travel and no wait!); it’s best used for unscheduled and unexpected accidents and emergencies.

  • Will I still be covered by ACC?

    Yes! EmergencyConsult is ACC registered.

  • Will my health insurance cover the cost of consultation?

    You will be required to pay in advance of consultation. If your health insurance covers accident and emergency care then you should claim the cost of your consultation back from them. We are not a Southern Cross affiliated provider at this time.

  • Where are you located?

    Although our base is in Hamilton, New Zealand, the beauty of tele-medicine means that we can reach as far north and as far south as the internet allows.



  • Do I need to download any software?

    No! We have made it as simple as possible for you to access EmergencyConsult when you need us. There are no app or software downloads. As long as your phone or device has a web browser and camera you can get access to us straight away.

  • Are my details secure?

    Absolutely. Medical data is stored in compliance with Ministry of Health guidelines. We use a new Zealand-based secure data exchange called Healthlink and a proven New Zealand electronic medical record service called Indici.