Frequently Asked Questions


Please see below for some of the more commonly asked questions, if you need more information please call or email us.

General Questions

  • What is an Emergency Medicine and what is an Emergency Medicine Specialist?

    Emergency Medicine is a medical specialty. We are trained in early diagnosis, treatment and stabilization of acute limb and life threatening illnesses or injury. We belong to the Australasian College for Emergency Medicine. After gaining a basic medical degree, every Emergency Medicine Specialist goes through more than 5 years of post grad training dealing with all types of Emergencies with an entry and exit exams. The exams are tough and not everyone passes.

  • What service do you provide?

    We provide a telemedicine service. We are experienced in Emergency Medicine that we can diagnose, provide medical recommendations, treatment options, scripts, medical certificates and acute referrals for urgent any non life or limb threatening illness or injury. Think of it as almost like an old fashion house call except it’s by telemedicine and what’s even better, is that you skip the queue and get seen by an Emergency Medicine Specialist.

    We do not provide scripts for narcotics, repeat GP scripts. We may provide mental health consultations in future.

  • Do you provide a GP service?

    No, we are not a GP service and we are not a primary care provider. GPs are a medical specialty in itself and although there are overlap in some skills, we are primarily there as a fallback for afterhours, weekends, nights or when a patient cannot get into see a GP urgently.

  • Do you replace ambulance service for an emergency?

    Definitely NO! If you think you have a life or limb-threatening illness or injury, then call 111.

  • Who do I contact if I want to make a complaint or raise concerns about care I’ve received?

    We take all complaints and concerns seriously and we have a process for managing. We welcome feedback as this can only improve our service. You can contact us by emailing [email protected] and our support staff will get back to you within 24 hours.

  • How do I find out more about Emergency Consult?

    You can contact us via email at [email protected] or phone us on 0800 637 480


The Platform

  • Do I need to download any software?

    Again NO! We want to make it as simple as possible to access us in case you have to. As long as you have a web browser, then access is as easy as 1-2-3. It’s that simple!

  • Are my details secure?

    Absolutely. Medical data is stored in compliance with Ministry of Health guidelines. We use a new Zealand based secure data exchange called Healthlink and a proven New Zealand electronic medical record service called Indici.


About Us

  • Who are we?

    We are a NZ based Tele-Health service that provide emergency medical advice, care, and treatment to patients suffering acute illness or injury in a way that is personalized, timely, and tailored to each individual

  • Where are we located?

    We are based in Hamilton, New Zealand. Although our national base is in Hamilton, the beauty about telemedicine is that we can reach as far north and as far south as the internet allows.