How do I prepare for a virtual consult?

How do I prepare for a virtual consult?30 Apr 2024

There are a few simple things you can do to make sure your online visit with the doctor runs smoothly and you receive the care you need.

Prepare your device.
You can use a computer, tablet or smartphone – so long as it has a camera and microphone. Ensure that your device is charged (or plugged in) and that you have a good internet connection.

Ensure you're using an up-to-date web browser. For optimal performance we recommend using Google Chrome, Firefox or Microsoft Edge.

Choose a nice quiet spot.
Treat your virtual consult like you would an online business meeting. Choose a quiet, well-lit place where you won't be interrupted. Have your earphones or headset ready if you normally use these for online meetings.

Switch off any smart home devices such as Alexa. Close any other applications or web-browser windows, before the consultation, to avoid performance and security issues.

Ensure your privacy.
You can expect the same level of privacy and safety as an in-person consult. Ensure you are in a private place where you won’t be overheard (or overseen if you need to show the doctor on-screen any parts of your body).

You’re welcome to have a support person or whanau member with you – just let the doctor know that’s what they’re there for.

Log in and pay.
Go to If you already have an account, you can ‘Log In’ using the top right button. Otherwise click ‘Register Now’ and fill in the form with a few simple details to create your account. Click ‘Buy Consults’ to top up your consult balance.

Start you consult.
Ensure your mic is not muted and that your video feed is working. If you need to reverse the camera during your consult, you can go to the settings (cogs) icon onscreen.

When you are ready to begin click “Start New Consult”. You do not need to book ahead. Before long a triage nurse will chat with you and then s/he will connect you with the doctor.

Know your issue.
Just like with a regular in-person doctor appointment, the doctor on-screen will ask you to describe your issue or symptoms. If it helps, come prepared with your own notes on what to ask the doctor and/or a list of your medications (or have your pill bottles handy).